Analytics require a Pro or Enterprise plan.
- Conversation categories groups conversations into categories, which are high-level themes related to your product, and topics, which are specific tasks within a category. The view lists every topic in a table with its category, response count, satisfaction, and feedback. Filter the table by category or feedback, then select a topic to open a drawer with satisfaction metrics and every conversation in that topic.
- All conversations lists every assistant conversation for the selected time range with a feedback badge on each row. Select a conversation to open the full transcript.
- Monitor assistant usage: Observe changes in assistant usage to understand how users engage with your content.
- Identify frequent topics: Filter topics by category to understand what users ask about most. Use these patterns to identify gaps and prioritize content updates.
- Find where users struggle: Filter by negative feedback to find conversations users rated poorly and improve the underlying content.
- Review chat history: Get detailed high-intent data about how users think about your product. See which terms they use, what they need help with, and which tasks they try to accomplish.
